Return policy

Refund and Return Policy – Modylix (Australia)

At Modylix, we are committed to providing you with an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible and transparent refund and return policy. Your satisfaction is our top priority, and we want you to shop with confidence knowing that we are here to assist you.

1. Return & Exchange Eligibility

To ensure that you are fully satisfied with your purchase, we offer returns and exchanges under the following conditions:

• Products must be unused, unworn, and in brand-new condition with all original tags, labels, and packaging intact.

• Return and exchange requests must be submitted within 30 days from the date you receive your order.

• Sale items, undergarments, accessories, and gift cards cannot be returned or exchanged unless the product is faulty.

• If you have received a damaged, defective, or incorrect item, we will offer free return shipping and provide either a full refund in AUD or an exchange based on your preference.

2. How to Return or Exchange an Item

We aim to make the return and exchange process as smooth as possible. Please follow these steps:

• Contact us at info@Modylix.com within 30 days of receiving your item.

• Provide your order number, the name of the item(s) you wish to return or exchange, and your reason for return or exchange.

• Our customer service team will guide you through the return or exchange process promptly.

3. Refund Process

Once we receive the returned item and confirm it meets the return criteria, we will process your refund within 1–3 business days.

• Refunds will be issued via your original payment method in Australian Dollars (AUD).

• Please note: Shipping fees are non-refundable unless the return is due to a faulty product or an error on our part.

• If you prefer an exchange instead of a refund, we are happy to accommodate.

4. Free Returns for Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will:

• Cover the cost of return shipping.

• Offer a full refund or replacement based on your preference.

• Apologize sincerely and resolve the issue as quickly as possible.

5. Hassle-Free After-Sales Service

Our commitment goes beyond just returns:

• If you’re unhappy for any reason, reach out to info@Modylix.com, and we’ll address your concern.

• Our support team provides personalized assistance to help find the best solution for you.

• We’ll keep you informed via email throughout the return or exchange process.

6. Transparent & Simple Return Process

We believe in clarity and simplicity:

• We’ll guide you with clear step-by-step instructions.

• No hidden fees – any applicable fees will be clearly communicated upfront.

• Our return process is straightforward and designed for your convenience.

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Gift cards

• Worn or damaged items

• Final sale or clearance items

8. International Returns

We accept international returns that meet our eligibility criteria. If you’re located outside Australia, our support team will provide detailed guidance to ensure a smooth process.

9. Our Commitment to You

At Modylix, we aim to deliver worry-free after-sales service. Whether you need a return, exchange, or refund, we promise to:

• Respond quickly and helpfully

• Offer clear communication and fair solutions

• Operate with transparency, care, and professionalism

If you have any questions or concerns, don’t hesitate to contact us at info@Modylix.com – we’re here to help.